FAQ

FREQUENTLY ASKED QUESTIONS

Everything you may want to know about your order, delivery, sizing and returns.

SHIPPING

Where do you ship from?

All FOUDRE orders are carefully prepared and dispatched from Ukraine.

Where do you ship?

We ship across Europe and to selected international destinations.

Available shipping options for your location will be shown at checkout.

How long will it take to receive my order?

Most orders are prepared for dispatch within 2–12 business days, depending on product availability, season and the finishing required.

Some pieces may require final sewing, finishing and quality checks before they are ready to leave our atelier.

Delivery time after dispatch depends on your destination. Estimated delivery times are provided in our Shipping Policy.

Please note that processing and delivery times are estimates and may be extended during peak periods, public holidays, customs processing or carrier delays.

How much is shipping?

Complimentary shipping is available for orders over €200.

For orders below €200, the applicable shipping rate will be displayed at checkout before payment.

Do you provide tracking?

Yes. Once your order has been dispatched, you will receive a tracking number by email.

Please allow up to 48 hours for the first tracking update to appear.

Will I have to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes or clearance fees imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in your order total and are the responsibility of the recipient.

FOUDRE does not control or determine these charges.

YOUR ORDER

Why does my order need preparation time?

Some FOUDRE pieces may require final sewing, finishing and quality checks after your order is placed.

Most orders are prepared for dispatch within 2–12 business days, depending on the piece and product availability.

Can I change or cancel my order?

If you wish to cancel an order, please contact us at info@atelierfoudre.com within 24 hours of placing it.

Cancellation is possible provided the order has not already been dispatched.

If your order has already been dispatched, you may request a return in accordance with our Returns & Refund Policy.

For other order changes, contact us as soon as possible and we will assist where possible.

How can I use a discount code?

Enter your code in the discount field at checkout. If the code is valid and the applicable conditions are met, the discount will be applied before payment.

SIZING

How do I find my size?

We recommend checking the Size Guide on each individual product page to find your best fit.

Sizing may vary between styles, so please refer to the guide provided for the specific piece you are considering.

If you are between sizes or simply unsure, our team will be happy to help.

What size is the model wearing?

Model measurements and the size worn can be found on the individual product page whenever available.

RETURNS & REFUNDS

What is your return policy?

You may request an eligible return within 14 days of receiving your order.

Returned items must meet the conditions set out in our Returns & Refund Policy.

How do I request a return?

Contact us at info@atelierfoudre.com within 14 days of delivery and include your order number and the item you wish to return.

Please wait for our return instructions before sending anything back.

We will provide you with the appropriate return address and instructions once your request has been reviewed.

What conditions must returned items meet?

For a standard return, items should be:

unworn, unwashed and unaltered;
returned with all original tags attached;
free from stains, make-up, perfume, deodorant, fake tan, pet hair or other signs of wear; and
returned with their original packaging and any accessories supplied with them.

Please see our Returns & Refund Policy for full details.

Who pays for return shipping?

For a standard change-of-mind return, return shipping is the responsibility of the customer, subject to applicable consumer law.

If an item is confirmed to be faulty, damaged in transit or different from what you ordered, FOUDRE will provide the appropriate return solution and cover applicable return shipping costs.

Can I exchange an item for another size or colour?

We do not currently offer direct exchanges.

If you would like another size or colour, please return the original item in accordance with our Returns & Refund Policy and place a new order.

This allows you to secure the replacement item immediately, subject to availability.

When will I receive my refund?

Once your return has been received and inspected, approved refunds are normally processed within 10 business days to your original payment method.

Your bank or payment provider may require additional time before the funds appear in your account.

ORDER SUPPORT

What if my item arrives damaged, faulty or incorrect?

Please contact us at info@atelierfoudre.com as soon as possible, preferably within 24 hours of delivery, with your order number and clear photographs showing the issue.

If relevant, please also include photographs of the outer packaging and shipping label.

Prompt notification helps us resolve the issue quickly. Your applicable statutory consumer rights are not affected.