Shipping policy
Shipping Policy
Last updated: 26 August 2026
This Policy explains how we prepare, ship and deliver your order. It forms part of our Terms of Service.
1. Processing time
Orders are processed Monday to Friday, excluding public holidays. Orders placed after 12:00 CET are processed on the next business day.
Most pieces are ready to ship within 2–12 business days of your order, depending on the season and product availability. You will receive a shipping confirmation email with tracking as soon as your parcel leaves us.
2. Delivery estimates
The times below are estimates in business days after dispatch, and exclude weekends and public holidays. Total time to receive an order is processing time plus delivery time.
2–5 business days
Czechia, Poland, Austria, Belgium, Germany, Denmark, Norway
4–7 business days
Estonia, Italy, Latvia, Lithuania, Netherlands, Luxembourg, France, Greece, Spain, Slovenia, Switzerland, Sweden, Hungary, Slovakia, Romania, Ireland, Finland, Portugal, United Kingdom, Canada, UAE, Qatar, Kuwait, Saudi Arabia
6–9 business days
Bulgaria, Australia, New Zealand, United States
7–12 business days
Rest of Europe and all other destinations
Delivery times are estimates, not guarantees. They may be longer during sale periods, holidays, peak seasons and in circumstances outside our control, including carrier delays, customs inspections, severe weather, strikes and public disruption.
3. Shipping costs
Shipping rates are calculated at checkout based on your destination and the service you select, and are shown before you pay. We may run free shipping promotions from time to time; the conditions of each promotion are stated with it.
4. Carriers and tracking
We ship worldwide using trusted couriers, selected according to your destination. The available options are shown at checkout.
Once your parcel is dispatched you will receive a tracking number by email. Please allow up to 48 hours for the first tracking update to appear — a tracking number that is not yet active is normal and does not necessarily mean anything is wrong.
5. Customs, duties and import taxes
International orders may be subject to import duties, taxes, customs charges and clearance fees applied by the destination country. Unless expressly stated otherwise at checkout, these are not included in the product price or shipping charge, are set by the authorities of your country, and are your responsibility as the recipient.
We cannot predict or control these charges. Please check your country's rules before ordering if you are unsure. We are not able to mark parcels as gifts or declare a value lower than the amount paid.
If import charges are not paid and the parcel is returned to us, Section 13 of our Returns & Refund Policy applies.
6. Delivery addresses
Please check your address carefully before completing checkout. If you notice a mistake, email info@atelierfoudre.com immediately with your order number — we can usually correct it before dispatch, but not afterwards.
We cannot be held responsible for delays, failed deliveries or lost parcels caused by an incorrect, incomplete or outdated address supplied by you. Where a parcel is returned to us for this reason, we can reship it once you have paid the new shipping cost, or refund it in line with Section 13 of our Returns & Refund Policy.
We do not ship to PO boxes or forwarding services for every destination; if we cannot ship to the address you have given, we will contact you.
7. Delayed parcels
If your parcel has not arrived within the estimated window, first check the tracking link and any delivery notice left for you, and check with neighbours and your local depot where appropriate.
If tracking has not updated for 7 days, contact info@atelierfoudre.com and we will contact the carrier on your behalf.
8. Lost or missing parcels
If a parcel appears to be lost, or is marked as delivered but you have not received it, contact us within 20 days of the last tracking update so we can open an investigation with the carrier. Carrier claim windows can be strict, and once they have passed we may be unable to obtain a resolution.
Investigations typically take 5–15 business days. Where a parcel is confirmed lost in transit, we will replace it or refund you in full.
We cannot accept responsibility where tracking confirms delivery to the address you supplied and the parcel was signed for, was left in a place you instructed the carrier to leave it, or was collected from a pickup point, subject to your mandatory consumer rights.
9. Damaged parcels
If your parcel arrives visibly damaged, please photograph it before opening where possible, and contact info@atelierfoudre.com as soon as possible, preferably within 24 hours of delivery, with photographs of the item, the damage, the outer packaging and the shipping label.
Prompt reporting helps us investigate the issue and make a claim against the carrier where appropriate. Your statutory consumer rights are unaffected.
10. Refused or uncollected parcels
If a parcel is refused at the door, left uncollected at a pickup point, or returned to us because import charges were not paid, the outbound and return shipping costs and any duties or fees charged to us may be deducted from your refund where permitted by applicable law. See Section 13 of our Returns & Refund Policy.
11. Partial shipments
Where an order contains items with different availability, we may ship it in more than one parcel at no extra cost to you. You will receive separate tracking information for each parcel.
12. Risk and title
If you are a consumer in the European Union or the United Kingdom, risk in the goods passes to you when you take physical possession of them. For other customers, the applicable rules may vary according to local law. Title passes once payment has been received in full.
13. Events outside our control
We are not liable for delays or failures caused by events beyond our reasonable control, including carrier disruption, customs delays, severe weather, strikes, epidemics, civil unrest or government restrictions, subject to applicable consumer law.
Where such an event causes a substantial delay, contact us and we will assist you with the available options.
14. Contact
Questions about a delivery: info@atelierfoudre.com
We aim to respond within 1–3 business days.